After-Sales Policy

After-Sales Policy

• Warranty Service

We offer a 1-year whole-unit warranty for all customers who purchase our products. The warranty period begins from the date you receive the package. During the warranty period, we will replace damaged parts caused by non-human factors free of charge. Outside of the warranty period, there will be a cost for replacement parts.

• Technical Support

In addition to warranty service, we provide lifetime technical support. Our technical support team is dedicated to assisting you with any technical issues and providing solutions, no matter how long ago you purchased the product.

We are committed to providing you with a seamless shopping experience and excellent customer service. If you have any questions or special requests, please feel free to contact our customer service team: service@eplo.com