Once your payment has been successfully processed, you will receive an order confirmation email with your order details. If you haven’t received it, please check your spam folder. You can also log in to your account on our website to view your order status. Should you have any further questions, feel free to contact our support team.

We strive to process orders as quickly as possible. If you need to change your shipping address, please contact our customer service team immediately. We will do our best to accommodate your request before the order is shipped. Once the order has been processed or shipped, changes may not be possible.

Yes, we offer international shipping to several regions, including Mexico, Saudi Arabia, the United States, and Canada. We are committed to providing a seamless shopping experience, no matter where you are located. For more details on shipping options and rates, please visit our shipping policy page or contact our customer service team.

The delivery time depends on your location. We primarily use FedEx for shipping. If you're located in the United States (NJ or CA), or in Canada (Toronto or Vancouver), we have local warehouses that allow for faster delivery. Orders within these areas typically arrive within 3-5 business days. For other locations, shipping may take longer, depending on your address. For more specific delivery times, please refer to our shipping policy or contact customer service.

Our smart toilets come with a 1-year full warranty and lifetime technical support. To register for warranty services, simply contact us using your order details or order page. If any parts are damaged due to non-human factors within the warranty period, we’ll replace them for free. After the warranty period, only the cost of the parts will be charged. For any assistance, don’t hesitate to reach out to our customer support team.