The following frequently asked questions address some common issues customers encounter with smart toilets and provide product usage instructions.
If you have any further questions, please send an email to service@eplo.com
Installation Instructions
[E16/E16BP]-Product manual
[E18]-Product manual
[G20]-Product manual
[G20PRO]-Product manual
[U8PRO]-Product manual
[U8MAX]-Product manual
[G18SE/G18II/G18PRO]-Product manual
Installation Instructions
[DP7SE/DP7/DP7PRO]-Product manual
[IX7MT/IX7/IX7PRO]-Product manual
[X9]-Product manual
[M1]-Product manual
Product Problem
Unable to adjust seat heating temperature/Turn on/off all-season temperature sensing mode
E18/E18PRO/E18MAX/U8PRO/U8MAX
Press and hold the "Open/Close Seat" button to turn the four-season temperature sensing mode on/off. You can adjust the temperature immediately after turning it off.
Press and hold the "Open/Close Seat" button to turn the four-season temperature sensing mode on/off. You can adjust the temperature immediately after turning it off.
Turn on the Automatic Lid Opening Function
E18PRO/E18MAX/U8PRO/U8MAX/G20/G20PRO
Long press the “ Open/Close Lid” button to open/close the automatic lid open/close function.
G18/G18-PRO/DP7/DP7-PRO/IX7/IX7-PRO
Simultaneously press the "Nozzle Cleaning +H/C Massage ” button on the remote control for about 3~5 seconds to open/close the automatic lid opening function.
Long press the “ Open/Close Lid” button to open/close the automatic lid open/close function.
G18/G18-PRO/DP7/DP7-PRO/IX7/IX7-PRO
Simultaneously press the "Nozzle Cleaning +H/C Massage ” button on the remote control for about 3~5 seconds to open/close the automatic lid opening function.
Turn on the Auto Flush Function
E16/E16BP/E18/E18PRO/E18MAX/U8PRO/U8MAX/G20/G20PRO/W20/M1
Long press the “Full Flush” button to turn on/off the auto-flush function.
Long press the “Full Flush” button to turn on/off the auto-flush function.
Turn on the Pre-Wetting Function
E16/E16BP/E18/E18PRO/E18MAX/U8PRO/U8MAX/G20/G20PRO/W20/M1
Press and hold the “Stop/Save Energy” button and press the “Full Flush” button to turn on/off the automatic pre-wetting function. When the automatic pre-wetting function is turned on, the pre-wetting function will be executed when the user is detected to sit down. (Only for toilets with automatic pre-wetting function).
Press and hold the “Stop/Save Energy” button and press the “Full Flush” button to turn on/off the automatic pre-wetting function. When the automatic pre-wetting function is turned on, the pre-wetting function will be executed when the user is detected to sit down. (Only for toilets with automatic pre-wetting function).
Turn on the Foot Sense Function
E16/E16BP/E18/E18PRO/U8PRO/U8MAX/G20/G20PRO/W20/M1
Long press the “Half Flush” button to turn on/off the foot sensor function. The foot sensor will turn off when the user sits down. (Only for toilets with foot sensor function).
Long press the “Half Flush” button to turn on/off the foot sensor function. The foot sensor will turn off when the user sits down. (Only for toilets with foot sensor function).
Turn on the Automatic Night Light Function
E18/E18PRO/E18MAX/U8PRO/U8MAX/G20/G20PRO/M1
Intelligent Mode: Long press the “Night Light” button to enter the Intelligent Mode (the night light will go on and off according to the surrounding light). If the product is in smart mode, short press the “Night Light” button to exit smart mode.
E16/E16BP/E18MAX
· Night light adjustment: Long press “water temperature” button to turn on/turn off night light.
· Smart mode: Long press “seat temperature” button to enter into intelligent mode (Night light will be on or off by detecting the lightness of surroundings). If the product is on intelligent mode, long press “water temperature” button to exit intelligent mode. (Night light factory default setting is intelligent mode)
Intelligent Mode: Long press the “Night Light” button to enter the Intelligent Mode (the night light will go on and off according to the surrounding light). If the product is in smart mode, short press the “Night Light” button to exit smart mode.
E16/E16BP/E18MAX
· Night light adjustment: Long press “water temperature” button to turn on/turn off night light.
· Smart mode: Long press “seat temperature” button to enter into intelligent mode (Night light will be on or off by detecting the lightness of surroundings). If the product is on intelligent mode, long press “water temperature” button to exit intelligent mode. (Night light factory default setting is intelligent mode)
Turn on the Silent Mode
E16/E16BP/E18PRO/U8PRO/U8MAX/G20/G20PRO/W20
Press and hold the “Stop/Energy Saving” button, then press the “Front Wash” button to turn on/off the silent mode.
Press and hold the “Stop/Energy Saving” button, then press the “Front Wash” button to turn on/off the silent mode.
