FAQ

Product Problem?

Turn on the Automatic Lid Opening Function

For the following models:

E16/E16BP/E18PRO/U8PRO/G20/G20PRO/W20

Long press the “ Open/Close Seat” button to open/close the automatic lid open/close function.

G18-SE/G18/G18-PRO/DP7-SE/DP7/DP7-PRO/IX7-SE/IX7/IX7-PRO

Simultaneously press the "Nozzle Cleaning +H/C Massage ” button on the remote control for about 3~5 seconds to open/close the automatic lid opening function.

Turn on the Auto Flush Function

For the following models:

E16/E16BP/E18PRO/U8PRO/G20/G20PRO/W20

Long press the “Full Flush” button to turn on/off the auto-flush function.

Turn on the Pre-Wetting Function

For the Following Models:

E16/E16BP/E18PRO/U8PRO/G20/G20PRO/W20

Press and hold the “Stop/Save Energy” button and press the “Full Flush” button to turn on/off the automatic pre-wetting function. When the automatic pre-wetting function is turned on, the pre-wetting function will be executed when the user is detected to sit down. (Only for toilets with automatic pre-wetting function).

Turn on the Foot Sense Function

For the Following Models:

E16/E16BP/E18PRO/U8PRO/G20/G20PRO/W20

Long press the “Half Flush” button to turn on/off the foot sensor function. The foot sensor will turn off when the user sits down. (Only for toilets with foot sensor function).

Turn on the Automati Deodorizing Function

For the Following Models:

E16/E16BP/E18PRO/U8PRO/G20/G20PRO/W20

Short press the “Deodorizer” button to turn on/off the automatic deodorizing function. The deodorizing function will stop in dry condition. (This function is on by default).

Turn on the Automatic Night Light Function

For the following models:

E16/E16BP/E18PRO/U8PRO/G20/G20PRO/W20

Intelligent Mode: Long press the “Night Light” button to enter the Intelligent Mode (the night light will go on and off according to the surrounding light). If the product is in smart mode, short press the “Night Light” button to exit smart mode.

Turn on the Silent Mode

For the following models:

E16/E16BP/E18PRO/U8PRO/G20/G20PRO/W20

Press and hold the “Stop/Energy Saving” button, then press the “Front Wash” button to turn on/off the silent mode.

Our customer support is available Monday to Friday: 8am-8:30pm.

Average answer time: 24h

Contact Us

Have You Encountered Any Questions?

Service Time(CST):

24 Hours A Day | 7 Days A Week

Contact Information:

✉ shopify@eplo.com

✉ service@eplo.com