The following frequently asked questions address some common issues customers encounter with smart toilets and provide product usage instructions.
If you have any further questions, please send an email to service@eplo.com
Installation Instructions
[E16/E16BP]-Product manual
[E18]-Product manual
[G20]-Product manual
[G20PRO]-Product manual
[U8PRO]-Product manual
[U8MAX]-Product manual
[G18SE/G18II/G18PRO]-Product manual
Installation Instructions
[DP7SE/DP7/DP7PRO]-Product manual
[IX7MT/IX7/IX7PRO]-Product manual
[X9]-Product manual
[M1]-Product manual
Product Problem
Turn on the Automatic Lid Opening Function
E18PRO/U8PRO/U8MAX/G20/G20PRO
Long press the “ Open/Close Lid” button to open/close the automatic lid open/close function.
G18/G18-PRO/DP7/DP7-PRO/IX7/IX7-PRO
Simultaneously press the "Nozzle Cleaning +H/C Massage ” button on the remote control for about 3~5 seconds to open/close the automatic lid opening function.
Long press the “ Open/Close Lid” button to open/close the automatic lid open/close function.
G18/G18-PRO/DP7/DP7-PRO/IX7/IX7-PRO
Simultaneously press the "Nozzle Cleaning +H/C Massage ” button on the remote control for about 3~5 seconds to open/close the automatic lid opening function.
Turn on the Auto Flush Function
E16/E16BP/E18PRO/U8PRO/U8MAX/G20/G20PRO/W20
Long press the “Full Flush” button to turn on/off the auto-flush function.
Long press the “Full Flush” button to turn on/off the auto-flush function.
Turn on the Pre-Wetting Function
E16/E16BP/E18PRO/U8PRO/U8MAX/G20/G20PRO/W20
Press and hold the “Stop/Save Energy” button and press the “Full Flush” button to turn on/off the automatic pre-wetting function. When the automatic pre-wetting function is turned on, the pre-wetting function will be executed when the user is detected to sit down. (Only for toilets with automatic pre-wetting function).
Press and hold the “Stop/Save Energy” button and press the “Full Flush” button to turn on/off the automatic pre-wetting function. When the automatic pre-wetting function is turned on, the pre-wetting function will be executed when the user is detected to sit down. (Only for toilets with automatic pre-wetting function).
Turn on the Foot Sense Function
E16/E16BP/E18PRO/U8PRO/U8MAX/G20/G20PRO/W20
Long press the “Half Flush” button to turn on/off the foot sensor function. The foot sensor will turn off when the user sits down. (Only for toilets with foot sensor function).
Long press the “Half Flush” button to turn on/off the foot sensor function. The foot sensor will turn off when the user sits down. (Only for toilets with foot sensor function).
Turn on the Automati Deodorizing Function
E16/E16BP/E18PRO/U8PRO/G20/G20PRO/W20
Short press the “Deodorizer” button to turn on/off the automatic deodorizing function. The deodorizing function will stop in dry condition. (This function is on by default).
Short press the “Deodorizer” button to turn on/off the automatic deodorizing function. The deodorizing function will stop in dry condition. (This function is on by default).
Turn on the Automatic Night Light Function
E16/E16BP/E18PRO/U8PRO/U8MAX/G20/G20PRO/W20
Intelligent Mode: Long press the “Night Light” button to enter the Intelligent Mode (the night light will go on and off according to the surrounding light). If the product is in smart mode, short press the “Night Light” button to exit smart mode.
Intelligent Mode: Long press the “Night Light” button to enter the Intelligent Mode (the night light will go on and off according to the surrounding light). If the product is in smart mode, short press the “Night Light” button to exit smart mode.
Turn on the Silent Mode
E16/E16BP/E18PRO/U8PRO/U8MAX/G20/G20PRO/W20
Press and hold the “Stop/Energy Saving” button, then press the “Front Wash” button to turn on/off the silent mode.
Press and hold the “Stop/Energy Saving” button, then press the “Front Wash” button to turn on/off the silent mode.
