- Shipping Policy
We offer free shipping to most parts of the United States, excluding Alaska and Hawaii. Our logistics partners include UPS, FEDEX, and USPS to ensure safe and fast delivery of your orders.
- Shipping Time
Your order will be shipped within two business days. Typically, shipping takes 2-5 business days (Monday to Friday) to arrive, with additional time required for remote areas. Please note that we cannot deliver to PO boxes.
- Receiving and Signing
Once your package arrives at its destination, the shipping carrier will contact you to arrange delivery. Please ensure someone is available to sign for the package and assist the driver with moving large items to the desired location. We recommend keeping the product packaging in case of returns.
- In-Store Pickup
We support in-store pickup service where you can collect your order from designated pickup points. Pickup location details will be provided after placing your order. Please bring valid identification and order confirmation when picking up.
Eastern US Address: 585 Windsor Dr, Secaucus, NJ, 07094,
Tel: 6462515687
Recipient: EPLO-46174
West US Address: 730 Epperson Dr, City of Industry, CA 91748
Tel: 9512588872
Recipient: JCHY-QZSGB
- Damaged Packages
If you receive a damaged package, please contact us within 14 business days for assistance. Please note, we cannot address complaints of damage after product installation or modification.
- Additional Information
- Payment Settlement: Payment must be completed before shipment.
- Tracking Number: You will receive a tracking number via email after your package is shipped, which updates within 1 business day.
- Actual Weight: Please note that the weight displayed on the order summary page may differ from the actual weight of the product.
We are committed to providing you with a seamless shopping experience and excellent customer service. If you have any questions or special requests, please feel free to contact our customer service team: service@eplo.com
