Warranty Policy

Thank you for choosing EPLO. Every EPLO product is engineered with premium materials and undergoes rigorous quality testing to deliver exceptional performance, comfort, and durability. This Limited Warranty applies to all EPLO products purchased from EPLO's official website (eplo.com) or from other EPLO-authorized platforms.

1. Our Commitment to You

At EPLO, we believe comfort and quality should be felt every day. That's why every smart toilet we build is designed with one thing in mind—your peace of mind. From the first use to years down the line, we're here when you need us—real people, ready to help.

EPLO. Designed for comfort. Built to be smart and hygienic.

2. Warranty Period

EPLO Inc. warrants your smart toilet for a period of two (2) years from the date of purchase as shown on your original sales receipt.

Replacement parts for any covered component are free within the warranty period.

3. Who & What Is Covered

This warranty extends only to the original purchaser of the EPLO smart toilet.

This warranty covers all components of the unit, including the main control board, heating system, water pump, solenoid valve, flushing mechanism, sensors and display unit, remote control, and other components as specified in the product documentation.

While product registration is not required to receive warranty service, we encourage you to register your product at warranty-registration to facilitate faster service, receive product updates, and be eligible for special offers.

4. How to contact us for a warranty

4.1 Required Information or Documents

To file a warranty claim, please have the following information or documents ready, so we can process your claim quickly and efficiently:

  1. Valid proof of purchase – a valid screenshot of your order from the e-commerce platform, original sales receipt, official order confirmation, or invoice showing product model, purchase date, and seller information
  2. Description of the issue – detailed description of the problem and when it started
  3. Photos or video of the issue – close-up shots of the issue, overall product view; video is preferred for functional issue while using it
  4. Your contact information – full name, phone number, shipping address, and email address

4.2 Contact Channels

You may submit your warranty claim through any of the following channels:

  • WhatsApp: +86 18060088186 Response within 24 hours

  • Email: service@eplo.com

  • Online Form: Visit warranty-registration to submit a claim form online

4.3 Process

Contact Us — Contact our customer service team via WhatsApp, email, or online form with required documents.

Initial Review — Our team will review your claim and perform a preliminary remote diagnosis within 24 hours. We may request additional information or photos if needed.

Troubleshooting — Many software or operational issues can be quickly resolved with remote guidance. If the issue cannot be resolved remotely, we will proceed with further steps to identify the issue.

4.4 Lifetime Technical Support

EPLO provides lifetime free technical support for all EPLO smart toilets. This includes:

  • Free consultation on product usage and operation
  • Assistance with daily maintenance best practices
  • Guidance on troubleshooting and product care

5. What Is NOT Covered

Normal Wear and Tear – Including but not limited to seat cover hinges, rubber seals, gaskets, nozzle tips, and remote control batteries that require routine maintenance or replacement over time.

Commercial or Non-Residential Use – This warranty covers residential household use only. Commercial, industrial, rental, or hospitality use (including hotels and vacation rentals) is not covered. Contact us for commercial warranty options.

Acts of God – Damage caused by fire, flood, earthquake, freezing temperatures, or other force majeure events.

Please refer to the product manual for detailed installation, maintenance, and troubleshooting instructions.

6. Privacy Notice

EPLO respects your privacy. Personal information collected during the warranty process (including your name, contact details, order information, and product serial number) will be used solely to process your claim, provide product support, and improve our products and services. EPLO does not sell or share your personal information with third parties for their own marketing purposes. To exercise any of your privacy rights, or for complete details on our data practices, please see our full Privacy Policy at eplo.com/privacy.

This limited warranty gives you specific legal rights. You may also have other rights which vary by state, province, or jurisdiction.

This warranty is in addition to, and does not replace, any rights or remedies you may have under applicable federal, state, or provincial consumer protection laws. Some states/provinces do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

To the extent permitted by applicable law, any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the two-year warranty period set forth herein.

Every EPLO product model is checked and tested after manufacturing to ensure peace of mind and comfort in your daily use.